At Regina Simmons Corp, we proudly stand behind the quality, craftsmanship, and durability of our dining benches. This Warranty Policy explains the terms and conditions under which warranties are provided for products purchased directly through our online store.
1. Warranty Coverage
We offer a 1-year limited warranty on most of our dining benches unless otherwise stated on the product page. This warranty covers:
Manufacturing defects
Structural faults or material issues under normal, residential use
Please refer to individual product listings for any product-specific warranty terms or additional coverage details.
2. Warranty Period
The warranty is valid for 12 months from the original date of purchase. A valid proof of purchase is required to initiate any warranty service.
3. How to File a Warranty Claim
If you believe your bench qualifies for warranty service, please follow these steps:
Contact Us:
Send an email to support@reginasimmonscorp.site
Include the following:
Your order number
Product name/model
A clear description of the issue
Photos or videos (if applicable)
Response:
If your claim meets the warranty criteria, we will provide return, replacement, or repair instructions.
4. Warranty Exclusions
This warranty does not cover:
Damage resulting from misuse, mishandling, or neglect
Improper assembly or installation
Normal wear and tear from regular use
Cosmetic imperfections that do not affect functionality (e.g., surface scratches or blemishes)
Modifications or unauthorized repairs
Products purchased from third-party sellers or unauthorized resellers
5. Limitation of Liability
Regina Simmons Corp’s responsibility is limited solely to the repair or replacement of a defective item. We are not liable for any incidental, indirect, or consequential damages arising from use or inability to use our products.
6. Additional Notes
Customers are responsible for return shipping unless the item is found to be defective upon arrival
Replacement items are subject to availability
Warranty claims are typically reviewed and processed within 5–10 business days after the returned item is received
7. Contact Information
For warranty claims or assistance, please reach out to our support team:
Regina Simmons Corp – Online Dining Chairs Store
📧 Email: support@reginasimmonscorp.site
Address: 151 WATERTOWN LN, JACKSBORO, TN 37757
Phone: +1 423 858 8024