At Regina Simmons Corp, we’re committed to delivering your order quickly, safely, and efficiently. This Shipping & Delivery Policy outlines important details regarding processing times, shipping methods, costs, and delivery expectations.
1. Processing Time
Orders are typically processed and shipped within 1–3 business days after your purchase is confirmed.
During peak seasons or promotional periods, processing times may be extended slightly.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We partner with reliable shipping carriers such as UPS, FedEx, and USPS to ensure safe and timely delivery. Shipping method availability may vary based on your location and the size/weight of your order.
3. Estimated Delivery Times
Once shipped, estimated delivery times are as follows:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days (if available)
Please note: Delivery times are estimates and may vary due to weather, carrier delays, or high order volumes.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we offer free shipping promotions, which will be clearly displayed on the site.
5. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can track your order using the provided link or through the carrier’s website.
6. Shipping Restrictions
We currently ship only within the United States.
We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.
7. Delivery Issues
If your order shows as delivered but you haven’t received it:
Check with neighbors or your local post office/carrier.
Contact us at support@reginasimmonscorp.site within 5 days of the delivery date.
We’ll help investigate and resolve the issue promptly.
8. Damaged Items
If your item arrives damaged:
Please notify us within 7 days of delivery.
Send clear photos of the item and packaging to support@reginasimmonscorp.site.
We’ll arrange a replacement or refund at no extra cost.
9. Missed or Returned Deliveries
If a package is returned to us due to an incorrect address or repeated missed delivery attempts:
We will contact you to arrange reshipment (additional shipping fees may apply).
If you do not respond within 7 days, your order may be canceled and refunded (minus shipping fees).
10. Contact Us
For shipping questions or delivery concerns, please reach out to our support team:
📧 Email: support@reginasimmonscorp.site
Address: 151 WATERTOWN LN, JACKSBORO, TN 37757
Phone: +1 423 858 8024